Shipping & Delivery Policy
Shipping Coverage
We currently ship across India to all pincodes serviceable by our logistics partners. International shipping is [not currently available / available to select countries — update as applicable].
Order Processing Time
Orders are processed and dispatched within 1–2 business days of order confirmation (excluding Sundays and public holidays). During sale periods, processing may take slightly longer.
Estimated Delivery Time
Metro cities: 3–5 business days
Non-metro/rest of India: 5–8 business days
Delivery timelines are estimates provided by our courier partners and may vary due to weather, regional restrictions, or courier delays beyond our control.
Order Tracking
Once your order is shipped, you'll receive a tracking link via email/SMS to monitor its status in real time.
Storage & Handling in Transit
VuraLifes strips are packaged to remain stable at normal room temperature during transit. Please store the product in a cool, dry place away from direct sunlight upon receipt.
Failed Delivery Attempts
If a delivery attempt is unsuccessful, our courier partner will typically make 2–3 attempts before the order is returned to us. Repeated failed deliveries due to incorrect address or unavailability may result in order cancellation and refund (minus shipping charges, if applicable).
Incorrect Address
Please double-check your shipping address at checkout. VuraLifes is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer.
For shipping-related queries, contact support@vuralifes.com
Refund & Returns Policy
Because VuraLifes strips are a consumable, ingestible product, our return and refund policy is designed around health, safety, and hygiene standards.
No Returns Due to Change of Mind
As our products are consumed orally and their safety cannot be guaranteed once a package has left our facility, we are unable to accept returns or exchanges for change of mind, incorrect selection, or if the seal/packaging has been opened.
Eligible Cases for Refund/Replacement
We will offer a free replacement or full refund only in the following cases, reported within 48 hours of delivery:
- You received a damaged, leaking, or tampered package
- You received the wrong product or variant
- The product is defective (e.g., strips are broken, discolored, or the seal was compromised on arrival)
- The order did not arrive within a reasonable time beyond the stated delivery window, and is confirmed lost by the courier
Non-Returnable Items
Any product that has been opened, used, or where the outer seal is broken cannot be accepted back into our facility, in line with FSSAI hygiene guidelines for consumable products.
Cancellations
Orders can be cancelled free of charge only before they are shipped. Once an order has been dispatched, it cannot be cancelled, but you may refuse delivery at your doorstep — in which case a refund will be processed after the product is received back at our facility (shipping charges, if any, are non-refundable).
For any questions, reach out to support@vuralifes.com